US Shipping Information

1. Shipping Area

We offer free shipping service, applicable to all 50 states in the U.S. If you are located outside this shipping area, please contact our customer service for more information. Excluding store pick up items, gift cards, gift wrap charge, and sales tax. Shipping surcharges on over-sized or extremely heavy items still apply. These charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order.

 

2. Shipping Method

Amazon is our logistics partner responsible for shipping iClever products. They will select the carrier they deem most suitable for our customers. We strive to ensure all items arrive together. However, sometimes our products may not be shipped together because different products may require different shipping methods. You will receive a shipping notification email once the item has shipped.

 

3. Processing Time

All orders will be processed and shipped within 1-3 business days after completion. Processing times may vary due to inventory conditions or special circumstances, and we will strive to handle your order as quickly as possible.

 

4. Shipping Time

From the date of shipment, the estimated delivery time is 3-7 business days. Delivery times may vary due to factors such as the shipping carrier, weather conditions, holidays, or other unforeseen circumstances. We will do our best to ensure your package arrives as quickly as possible.

*Orders typically arrive within 3-7 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times

 

5. Tracking Information

Once your package has been shipped, we will send tracking information to you via email. You can use this information to track the status of your package on our shipping partner’s website. If you do not receive tracking information, please check your spam folder or contact us for assistance.

 

6. Free Shipping Terms

Free shipping is available for all eligible orders. Please ensure your order meets the conditions for free shipping at checkout. Certain special promotions or large orders may incur additional shipping fees; please refer to the specific promotional terms and conditions for details.

 

7. Shipping Issues and Support

If your package does not arrive within the estimated delivery time or if you encounter any issues during shipping, please contact our customer service team immediately. We will promptly investigate the issue and provide a solution. Our customer service team can be reached at support@iclever.com.

 

8. Return Policy

Please refer to our return policy for details on returns, exchanges, and refunds. If you are not satisfied with the product received, please contact customer service at support@iclever.com within the return period for processing.

 

9. Special Circumstances

In certain situations, such as natural disasters, pandemics, or other force majeure events, shipping delays may occur. We will strive to provide the latest shipping information and appreciate your understanding and cooperation.

 

10. Contact Us

If you have any questions or need further assistance, please feel free to contact us at support@iclever.com. We are committed to providing you with the highest quality service to ensure a pleasant shopping experience.

 

UK Shipping Information

We offer free shipping for orders over £100. For orders under £100, a shipping fee of £5 will be applied. Amazon is our logistics partner responsible for shipping iClever products. They will select the carrier they deem most suitable for our customers. All orders will be processed and shipped within 1-3 business days after completion. Processing times may vary due to inventory conditions or special circumstances, and we will strive to handle your order as quickly as possible. From the date of shipment, the estimated delivery time is 3-7 business days. Delivery times may vary due to factors such as the shipping carrier, weather conditions, holidays, or other unforeseen circumstances. We will do our best to ensure your package arrives as quickly as possible.

EU Shipping Information

We offer free shipping for orders over €100. For orders under €100, a shipping fee of €5 will be applied. Amazon is our logistics partner responsible for shipping iClever products. They will select the carrier they deem most suitable for our customers. All orders will be processed and shipped within 1-3 business days after completion. Processing times may vary due to inventory conditions or special circumstances, and we will strive to handle your order as quickly as possible. From the date of shipment, the estimated delivery time is 3-7 business days. Delivery times may vary due to factors such as the shipping carrier, weather conditions, holidays, or other unforeseen circumstances. We will do our best to ensure your package arrives as quickly as possible.